Cable Frequently Asked Questions

Last Revised July 20, 2020
10 Franklin Square, New Britain, CT 06051
An Equal Opportunity Employer
www.ct.gov/pura
STATE OF CONNECTICUT
PUBLIC UTILITIES REGULATORY AUTHORITY
Cable Sector Frequently Asked Questions
PURA Cable Sector Regulation Information
Who regulates cable rates? Under state and federal law, PURA is unable to regulate cable rates.
Does PURA regulate satellite providers of television service?
PURA does not have jurisdiction over satellite providers of television service. Although the Authority does not have jurisdiction, the Connecticut Department of Consumer Protection may be able to assist you with unresolved complaints involving satellite providers of television service. You may write to Consumer Protection at the following address:
Department of Consumer Protection
165 Capitol Avenue
Hartford, CT 06106
Customer Complaints Related to Cable Service
Who should I contact about a cable company related complaint?
You should always contact your cable company first when you have a complaint. In many cases, the customer service representatives at your cable company will be able to assist you and solve your problem. The telephone number for your cable company should be on your cable bill.
Your cable company has jurisdiction over the following issues:
 Programming carried on the system. With the exception of rules that require cable systems to carry certain local broadcast stations, cable systems decide which programming services to carry. Therefore, you should contact your cable system if it has dropped a particular channel.
 Carriage of FM and AM radio stations.
 Charges for pay-per-view or pay-per-channel programming. The rates charged for this type of programming are not regulated.