Customer Security Assurance
The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as
bots), online fraud and other security issues.
- Business Hours: 6:00am – 2:00am EST, 7 days a week
- Contact: 1-888-565-4329
Comcast Legal Response Center
- Location: 650 Centerton Road, Moorestown, NJ 08057
- Business Hours: 8:30am – 5:00pm EST, Monday – Friday
- Contact: 1-866-947-8572
*After Hours Emergency: If you are a law enforcement agent seeking immediate assistance due to imminent loss of life or serious bodily injury, please contact the Comcast Security Response Center (24×7) at 1-877-249-7306.
Report Child Pornography
Child pornography is illegal, and any use of Xfinity services in connection with this material violates the Xfinity Acceptable Use Policy.
If you believe you have encountered photographs, videos, or other content online that contains child pornography, please report the issue to the National Center for Missing & Exploited Children at report.cybertip.org.
Report Online Harassment
If you feel you are in immediate danger
Contact your local law enforcement immediately and file a report to ensure your physical safety.
If you feel you are not in immediate danger
Please document the incident by collecting information that can support an investigation.
- Emails illustrating the harassment, including the email headers.
- Time-stamped screenshots and URLs that display the harassment.
If you believe we can assist in your harassment investigation, send an email to email@example.com with the subject line “Harassment Investigation” and attach all evidence you can provide us to support in the investigation.
While Customer Security Assurance may be able to assist, you will be required to contact your local law enforcement agency if you are interested in pursuing legal action, including the identification of a Comcast customer.
If you feel a child is in physical danger while participating in an online activity
The child should first be instructed to tell a trusted adult about the event and then report the issue to the National Center for Missing & Exploited Children at: www.cybertipline.com
Help Protect Yourself Online
For real-time alerts related to your online security, visit our Alerts page.