MINUTES of CTAC of Hamden, New Haven, and West Haven – 3/7/12
Call to order: A regular meeting of the CTAC, was held at CTV, Hamden, CT on . The meeting convened at , President Tad Weinstein presiding, and Jennifer Sacco, secretary.
Members in attendance:
George Alexander, H treasurer
Richard Gay, WH
Carl Lambert, Sr., H
Don Levy, H
Johnes Ruta, NH
Jen Sacco, H secretary
Tad Weinstein, WH chair
Joe Schofield, CTV
Sharon Codeanne, Comcast representative
Approval of minutes: Motion was made by Carl, and seconded by Richard to approve the minutes of the Feb. 1, meeting, with two changes specified regarding CTV address and details pertaining to cost related to moving. Motion carried.
Comcast report made by Sharon Codeanne. George forwarded letter from customer with check payment enclosed. Richard reported that he gets pixellation of his picture regularly, as does Jen. Sharon said she would ask a tech to investigate. Jen also indicated her Tivo no longer works now that the digital network enhancement has been completed. Sharon had not heard of Tivo incompatibility, and said she would look into it. George indicated that he has had trouble with his internet speed when trying to work on his website, and gets a test result indicating he is only transferring data at 2-3 mbps. Sharon said she would look into it. These are problems that many more other customers must be experiencing. George read a letter from a customer James S. complaining about an unclear bill from Comcast. Sharon indicated that the information included is required by law; Jen maintained that there is still an easier way to deliver the “punchline” (total price increase to expect) for customers, based on their service packages. Carl indicated that he has inquired about his bill to customer service, and customer service employees don’t know what the individual charges are for and can’t explain them. The customer’s complaint has been forwarded directly to the representative from Comcast.
CTV report made by Joe. New server had lost power supply, but was quickly fixed by the company who made it. CTV had alternative programming/bulletin board on air during that time. CTV is still trying to work out a contract to be carried over AT&T; CTV is waiting for a response from AT&T. CTV is still in negotiations for a new property; they are still trying to come to terms, and are also meeting with the town of Hamden. Regarding the old Tightrope server, CTV will be able to recoup some of their expenditures since the server had to be replaced.
George indicated that PURA is soliciting exceptions to the draft decision on docket 11-08-06 before our April meeting, so we will read and respond online if necessary.
Adjournment: The meeting was adjourned at 7:05 p.m.